Return Policy

At Accent Wall Decor, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return policy below.

Eligibility for Returns

You may return most new, unopened items within 30 days of delivery for a full refund. Items must be returned in their original packaging. We do not accept returns on custom orders or items that have been damaged due to misuse.

Initiating a Return

  1. Contact us within 30 days of delivery at [email protected] or call us at 1-317-963-0995 to request a return authorization (RA) number. Include your order number and reason for return.
  2. Once you receive your RA number, securely repackage the item(s) in their original packaging, including all accessories and documentation.
  3. Ship the package to the address provided in your RA confirmation email. You are responsible for return shipping costs unless the return is due to our error (e.g., incorrect item shipped).

Refunds

Once we receive and inspect your returned item(s), we will process your refund. Refunds will be credited to your original payment method. Please allow 5-7 business days for the refund to appear in your account. Shipping costs are non-refundable unless the return is due to our error.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] or 1-317-963-0995 with photos of the damage. We will arrange for a replacement or refund.

Contact Us

If you have any questions about our return policy, please contact us at:

  • Email: [email protected]
  • Phone: 1-317-963-0995
  • Mailing Address: 7007 The Coppice, Lancaster, Montana, United States

We appreciate your business!